Soft99 Responsible Gaming — Play Healthy, Live Balanced
At soft99, we believe the best entertainment is responsible entertainment. This page outlines our commitment and offers practical guidance to help every player in Malaysia enjoy a safe, controlled, and enjoyable gaming experience — without compromising their personal or family wellbeing.
Last Updated: January 2026
Soft99's Commitment to Responsible Gaming
Soft99 takes a serious approach to promoting healthy play habits among our users. We provide self-control tools, clear guidelines, and support channels to ensure gaming remains an enjoyable form of entertainment — not a burden.
The soft99 platform is designed to deliver fun and excitement, but we understand that every individual needs to set their own boundaries. We fully support any player who needs help or wants to better manage their gaming habits.
Full Protection
A multi-layered safety system to protect every user, including age verification and deposit controls.
24/7 Support
The soft99 support team is available 24/7 to assist with any guidance or self-control queries you may have.
Control in Your Hands
Set time limits, deposit limits, and take a break whenever you need to — the power is in your hands.
How to Identify Risky Gaming Behaviour?
It is important to recognise the early signs that gaming may be starting to affect your life. Spotting them sooner means you can act faster. Here are some warning signs to watch out for:
- Feeling the need to bet increasingly larger amounts to get the same level of excitement.
- Neglecting work, family, or social responsibilities to keep playing.
- Gaming to escape problems or negative feelings such as stress and anxiety.
- Chasing losses by continuing to play even when finances are tight.
- Lying to loved ones about how much time or money has been spent on gaming.
- Feeling restless or irritable when trying to cut back or stop playing.
- Borrowing money or selling assets to fund gaming activity.
If you recognise two or more of the signs above in yourself, soft99 encourages you to use the available self-control tools or seek support right away.
Self-Exclusion Tools Available at soft99
Soft99 offers several self-control tools accessible through your account settings. These tools are designed to help you manage your gaming experience more wisely and responsibly:
Deposit Limit
Set daily, weekly, or monthly deposit limits in MYR to manage your spending. Once a limit is reached, the system will block any further deposits until the period resets. Limits can be lowered immediately, but increases require a waiting period for added protection.
Play Break
Use the play break or cooling-off feature to pause your gaming activity temporarily. Break periods can range from a few hours to several weeks. During a play break, you will not be able to log in or make deposits into your soft99 account.
Self-Exclusion
If you feel you need to step away from gaming for a longer period, you can request a self-exclusion through the soft99 support team. During the self-exclusion period, your account will be fully suspended and you will not receive any marketing communications from us. This is a step we fully support for your long-term wellbeing.
Minor Protection
Soft99 strictly prohibits anyone under the age of 18 from registering or using our platform. Protecting children and teenagers is our absolute priority. We carry out age verification during registration and reserve the right to request identification documents at any time.
For parents and guardians, we recommend using parental control software on shared devices to prevent unauthorised access to online gambling sites. If you suspect that a child or teenager has accessed the soft99 platform, please contact our support team immediately for further action.
We also encourage open family conversations about the risks of gambling and the importance of healthy boundaries around internet use in general.
Maintaining a Healthy Life Balance and Seeking Help When Needed
Online gaming should be a small part of a balanced life, not a substitute for social connections, work, or healthy activities. soft99 encourages all players to maintain a healthy perspective by setting clear time and financial boundaries before they start playing.
Some practical tips for a healthier balance:
- Only play with entertainment money — funds you can afford to spend without affecting your basic needs.
- Set a time limit before you log in and stick to it — even when you're winning.
- Avoid playing when you are feeling stressed, upset, or under the influence of alcohol.
- Make time for other activities such as sports, hobbies, and spending time with family.
- Review your gaming habits regularly and be honest with yourself.
If you or someone you know needs professional help with a gambling problem, we encourage you to reach out to a qualified service. Seeking help is a sign of strength, not weakness. For more information about our services or account-related queries, visit the page FAQ us.