Soft99 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how soft99 collects, uses, stores, and protects the personal information of our platform users. We are committed to safeguarding your privacy in full accordance with industry best practices and applicable data protection laws in Malaysia.
Last Updated: January 2026
What Information Do We Collect?
Soft99 collects various types of information when you register and use our platform. This information is necessary to ensure our services run smoothly and securely. The categories of information collected are as follows:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is used to create and manage your account on the soft99 platform.
Device and Browser Information
We automatically record technical information when you access the platform, including device type, operating system, browser type, IP address, and access timestamps. This information helps us identify technical issues and improve the user experience.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect bank account information, account numbers, and relevant transaction details. All financial information is handled through a multi-layered security system and is never stored on our servers without appropriate encryption protection.
Cookies and Usage Data
The soft99 platform uses cookies to store user preferences, login sessions, and usage analytics data. You can manage your cookie settings through your browser, though disabling cookies may affect certain platform features.
How Is Your Information Used?
Every piece of information collected by soft99 serves a clear purpose and is limited to what is necessary for the platform's operations. We use your information for the following purposes:
- Creating, verifying, and managing your user account.
- Securely processing deposits, withdrawals, and financial transactions in MYR.
- Providing customer support and responding to submitted enquiries.
- Sending important notifications regarding your account, promotions, or service updates.
- Detecting and preventing fraud, illegal activity, or misuse of the platform.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving platform functionality and the overall user experience.
Soft99 will not use your information for purposes beyond the scope stated here without first obtaining your consent.
How Is Your Data Stored and Protected?
User data security is soft99's top priority. We employ the latest encryption technology, including SSL/TLS protocols, to protect all data transmitted between your device and our servers. Stored data is further protected with additional security layers to prevent unauthorised access.
Your personal and financial information is retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legal requirements. Once the data is no longer needed, it will be securely deleted or anonymised.
While we take all reasonable precautions, no online security system can be guaranteed to be completely infallible. Users are encouraged to play their part in keeping their accounts secure by using strong passwords and never sharing their login credentials with anyone.
Is Your Information Shared with Anyone?
Soft99 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, in certain circumstances, we may need to share information with trusted parties for operational purposes, including:
- Payment service providers who process MYR transactions on our behalf, subject to strict confidentiality agreements.
- Legal authorities or regulatory bodies when required by law or court order.
- Technology and technical service providers who assist us in operating and maintaining the platform, subject to equivalent confidentiality obligations.
All third parties we work with are required to uphold data protection standards equal to or higher than our own. soft99 is not responsible for the privacy practices of third-party websites that may be linked from our platform.
Your Rights as a soft99 User
As a soft99 platform user, you have the following rights regarding your personal information:
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our customer support channels and will be processed within a reasonable timeframe.
Right to Rectification
If you find that your personal information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team. We will update the relevant information promptly.
Right to Erasure
You may request the deletion of your account and personal data, subject to applicable legal requirements. Certain information may need to be retained for a specified period to fulfil legal or financial obligations.
To exercise any of the rights above, visit the FAQ us or reach the soft99 support team by email at [email protected]. We are committed to responding to every request in a timely manner.
Policy Changes and How to Contact Us
Soft99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated via a prominent notice on the platform or through your registered email address.
Users are advised to review this page periodically. Continued use of the soft99 platform after any changes are published will be considered acceptance of the updated policy.
If you have any questions or concerns regarding this Privacy Policy, or wish to submit a request relating to your personal data, please contact us:
- Email: [email protected]
- FAQ Page: soft99.app/faq
This Privacy Policy applies to all users who access the soft99 platform from Malaysia and any other location.